Shipping policy
Shipping Policy
Last updated: [September 15,2026]
Thank you for shopping with Lunarié. This policy explains where we ship, how long order processing and delivery may take, and the shipping rates available during our initial U.S. launch.
Shipping Region
Lunarié’s initial shipping market is limited to the United States. Shipping availability varies by location as described below. We are not actively shipping to the European Union, the United Kingdom, or other international markets during our initial launch.
Our standard shipping offer applies only to the contiguous United States.
Customers in Alaska, Hawaii, Puerto Rico, other U.S. territories, or using an APO/FPO address must contact Lunarié before placing an order so that we can confirm shipping availability and cost. Shipping to these locations is not automatically guaranteed.
The standard $6.99 shipping rate and the $65 free-shipping offer do not apply to these locations.
Where Orders Ship From
Lunarié products are shipped from China.
Processing Time
Orders are typically processed within 1–3 business days.
Processing time is the time required to prepare an order for shipment. It is separate from transit time.
Estimated Transit Time
After an order has shipped, estimated transit time is approximately 7–10 business days.
Delivery dates are estimates and are not guaranteed arrival dates. Tracking information will be provided when available.
Shipping Rates
For orders shipped to the contiguous United States:
- Standard Shipping: $6.99
- Free Standard Shipping: Available on orders of $65 or more
Lost Packages
Packages confirmed lost in transit
If a package appears to be lost in transit, Lunarié will investigate with the carrier. If the package is confirmed lost, an appropriate replacement or refund may be provided.
Packages marked “Delivered”
If tracking shows that a package was delivered but you have not received it, please contact us.
We will first verify the shipping address and may ask you to check relevant delivery locations, household members, neighbors, or a mailroom, where applicable. Lunarié may also initiate or request a carrier investigation.
A resolution will be determined after we review the circumstances and the available tracking and carrier information. A “Delivered” scan does not automatically qualify an order for a refund or replacement.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you contact us before your order ships, we will make reasonable efforts to correct the address. Once an order has shipped, we cannot guarantee that its shipping address can be changed.
Additional shipping or reshipping costs resulting from an incorrect or incomplete address supplied by the customer may be the customer’s responsibility.
If a package is returned to Lunarié, the appropriate reshipment or refund option will be determined after the package has been received.
Contact Us
For shipping questions, or to confirm shipping availability and cost for Alaska, Hawaii, Puerto Rico, other U.S. territories, or APO/FPO addresses, please contact Lunarié at hello@gemsbylunarie.com before placing your order.