Contact information
Contact Us
We’re here to help.
For questions about products, orders, shipping, returns, or anything else related to Lunarié, please contact us by email:
Order Support
If your question relates to an existing order, please include your order number and the email address used to place the order so we can assist you.
Damaged, Defective or Incorrect Items
If your item arrives damaged or defective, or if you receive an incorrect item, please contact us before returning it.
Include your order number and appropriate photos, video, or other information showing the issue. Lunarié will review the information and provide an appropriate resolution in accordance with our Return & Refund Policy.
Return Requests
To request an eligible return, contact us within 14 calendar days of delivery.
You must receive return authorization and instructions from Lunarié before sending an item back. Unauthorized returns may not be accepted.
Shipping to Certain U.S. Locations
Customers in Alaska, Hawaii, Puerto Rico, other U.S. territories, or using an APO/FPO address must contact us before placing an order so we can confirm shipping availability and cost.
The $6.99 standard shipping rate and the $65 free-shipping offer apply only to the contiguous United States.
Privacy Requests
For questions about how Lunarié handles personal information or to submit a privacy request, email us at hello@gemsbylunarie.com.
Website
gemsbylunarie.com