Refund policy
Return and Refund Policy
Last updated: [September 15,2026 ]
We hope you love your Lunarié purchase. If you need assistance with an item, please review the policy below and contact us at hello@gemsbylunarie.com.
Return Window
You may request a return within 14 calendar days of delivery.
The 14-day period is the deadline for contacting Lunarié and requesting a return. It is not necessarily the deadline by which the returned item must physically arrive at its return destination.
You must contact us and receive return authorization and instructions before sending an item back. Unauthorized returns may not be accepted.
Return Eligibility
To be eligible for a return, an item must be:
- Unused and unworn;
- Undamaged; and
- In its original condition.
Available Return Options
An eligible return may receive a refund to the original payment method.
An exchange or store credit may be available as an alternative to a refund.
Change-of-Mind Returns
For change-of-mind returns, including returns for preference-related reasons, the customer is responsible for return shipping costs.
Original outbound shipping charges are non-refundable. If you paid the $6.99 standard shipping charge, that charge will not be included in the refund for a change-of-mind return.
If your order originally qualified for free shipping, Lunarié will not retroactively deduct an outbound shipping charge from the merchandise refund.
Lunarié does not charge a restocking fee.
Customized or Personalized Items
Customized and personalized items are final sale, except when the item is damaged, defective, or incorrect.
Damaged, Defective or Incorrect Items
If your item arrives damaged or defective, or if you receive an incorrect item, please contact us before returning it.
We may ask you to provide photos, video, or other information reasonably needed to review the issue.
If the item is verified as damaged, defective, or incorrect, Lunarié will provide an appropriate resolution at no additional cost to you. Depending on the circumstances, the resolution may include:
- A replacement;
- A refund; or
- Return instructions.
Please do not send the item back unless Lunarié provides return instructions. A physical return may not be required in every case.
Natural Gemstone Characteristics
Natural gemstones may naturally vary in color, inclusions, texture, pattern, and other characteristics. These inherent variations are part of the individuality of each gemstone and are not, by themselves, considered defects.
This does not apply when an item materially differs from the actual item or description presented to you at the time of purchase.
Refund Processing
When a physical return is required, Lunarié will issue the approved refund within 5 business days after the returned item has been received, inspected, and approved.
For a verified damaged, defective, or incorrect item, Lunarié may determine that a physical return is not required. In that situation, an approved refund will be issued within 5 business days after the resolution is confirmed.
Refunds will normally be returned to the original payment method unless you have selected another eligible resolution offered by Lunarié, such as store credit.
After a refund has been issued, your bank, card issuer, or payment provider may require additional time to post the funds to your account. Lunarié cannot guarantee when the funds will appear in your account.
Contact Us
To request a return or ask a return or refund question, contact Lunarié at hello@gemsbylunarie.com.